Director general of the Department Mr. M. Telmuunsaikhan
Financial Education and Relations Department is responsible for strengthening institutional effectiveness, transparency, independence, and autonomy by ensuring that accurate information on the central bank’s policies, decisions, and activities is delivered to the public in a transparent, clear, accessible, and timely manner in accordance with the law; managing public expectations; enhancing financial literacy; and expanding external relations and cooperation. Its functions include:
In the field of media and communications:
- To prepare public information and all types of communication materials in accordance with relevant legislation, and to regularly and promptly disseminate information on monetary policy decisions and their implementation through the official website and social media channels;
- To develop and implement public communication policies aimed at strengthening the transparency, independence, and autonomy of the central bank;
- To provide information to the Parliament and ensure the continuous dissemination of information of the Bank of Mongolia to Members of Parliament;
- To develop open and prompt communication and cooperation with media organizations, and to express official positions through press conferences, official statements, interviews, articles, and reports;
- To monitor information related to the economy and central bank activities disseminated in the media and online environment, and report to management;
- To develop and present to management response plans for misinformation, and to strengthen public trust by issuing timely clarifications and corrections;
- To analyze feedback and complaints received from citizens, and to develop and implement response plans in cooperation with relevant units;
In the field of financial education:
- To develop and implement policies aimed at enhancing public financial literacy in order to ensure financial stability, develop financial markets, and protect the rights and legitimate interests of customers and depositors;
- To organize activities aimed at improving basic economic knowledge among target groups by promoting understanding of the central bank’s core functions, monetary policy implementation, and its impact;
- To expand cooperation with governmental, non-governmental, and international organizations and implement joint projects and programs to enhance financial literacy;
- To review international best practices, continuously improve the quality and methodology of training, and increase accessibility in financial education initiatives;
- To oversee the Bank of Mongolia’s printed publications;
In the field of cooperation:
- To develop and implement policies for expanding the Bank of Mongolia’s external relations and cooperation;
- To maintain relations and organize ongoing cooperation with international organizations, foreign central banks, and other relevant institutions;
- To promote the central bank’s activities internationally;
- To organize the Bank of Mongolia’s domestic and international events, official ceremonies, protocol functions, and meetings;
- To define the Bank of Mongolia’s participation in intergovernmental commissions and cooperate with the relevant government authority responsible for foreign relations;
- To organize joint meetings, conferences, seminars, and training events with foreign countries and international financial institutions;
- To review and ensure the quality of written translations of the Bank of Mongolia.